Our Process

our-process_03

Network Assessment
Our process for HAAS Managed Services is comprised of a three phase approach, and begins with providing our clients with a detailed networking assessment called a Comprehensive Technology Package. This assessment is a vital step in understanding our clients’ needs, as well as determining the current state of their networking infrastructure. Although it is comprehensive, there are four simple, quick, and non-disruptive steps to complete the Comprehensive Technology Package:

  • Managed Services Agents are installed on client’s systems
  • Client completes our Networking Assessment Questionnaire
  • Detailed analysis of client’s networking infrastructure
  • Recommendations to improve client’s network

Project Implementation
Once the Comprehensive Technology Package has been completed, the Client and SourceOne will determine the scheduled dates to begin the Project Implementation phase, which will address the following technical areas:

  • Disaster Recovery
  • Gateway Security
  • AntiVirus / AntiSpyware Protection
  • Patch Management
  • System Performance
  • Network Speed / Stability
  • Wireless Security / Stability
  • Standardization
  • Internet Access
  • Remote Access

Customer Support Services
SourceOne believes that the final step in our process, Customer Support, is the most important of the three steps, and that we are able to achieve and maintain quality customer support services by providing to our Clients with a staff committed to excellence, a proactive mind-set, key vendor relationships, standardization, a host of industry leading automation tools, a wealth of experience to make the right choices, and the following technical services:

  • Remote Management & Monitoring of your Network
  • Pro-Active Management of your Systems
  • Guaranteed SLA for quick response time
  • One Support Number for all of your technical needs
  • Help Desk and Service Desk Support Centers
  • Security Monitoring of Virus / Spyware Threats
  • All-Inclusive Service and Support Model
  • Software, Gateway and Device Compliance
  • Fixed Costs for IT Support
  • Maximum up-time for increased Productivity
  • Reduced Costs through increased productivity